• Woman blinded by her ex-partner urges people to get help "before it is too late" as her attacker is jailed for life http://t.co/dCeoHRDK
  • Experiencing abuse in your relationship & need to talk? Call our national LGBT domestic violence helpline 2-8pm today 0300 999 5428
  • Do you need training in LGBT domestic violence issues? Email mail@broken-rainbow.org.uk or call 08452 605560 to discuss what you need
  • Message from UK's LGBT media asking people to fill in govt consultation on civil marriage equality, before its too late http://t.co/KJmmgmzS
  • Experiencing abuse in your relationship & need to talk? Call our national LGBT domestic violence helpline 10am-5pm today 0300 999 5428

Vacancies

Please note CVs are accepted ONLY when stated for specific posts.

Experienced Helpline Staff (London, SE16)

We are recruiting??experienced Helpline staff??all year long to provide support to callers on our helpline during specific hours. You will have telephone helpline experience, ideally within an LGBT and/or DV setting. Training will also be provided: please note that we organise approx 2 training sessions per year.

All staff will also be required to attend Broken Rainbow UK??induction,??training, and pass aformal evaluation. Support, and supervision will be provided. This post requires the applicants topositively identify as an LGBT person.

We are looking to increase cover on:

  • Monday and Thursday 2pm ??? 5pm;
  • Wednesday 10am ??? 5pm

The Post

The postholder will join a team of LGBT volunteers & sessionals on a rota basis to answer calls on our national LGBT DV Helpline from LGBT people experiencing domestic violence.

Key tasks are to provide a high quality service which includes active listening, non judgemental support, risk assessment, and safety planning advice to callers experiencing domestic violence.

Main Duties and Responsibilities

  • To provide helpline support in line with Broken Rainbow UK's LGBT National Domestic Violence Helpline service.
  • To assess risk and give appropriate safety planning advice.
  • To signpost callers to relevant agencies.
  • To work closely with Broken Rainbow volunteers and staff.
  • To collect monitoring data, and recording all calls / enquiries as required.
  • To attend supervision and debriefing sessions, and other meetings as required.
  • To participate in ongoing training.
  • To adhere to all Broken Rainbow and Helpline policies and procedures.
  • To maintain confidentiality at all times.
  • To operate within the organisational diversity and codes of conduct.
  • Carry out any other duties as requested in relation to the effective development of the Helpline service and policies.

More information??about the Experienced Helpline Sessional post.

If you are interested in volunteering as an Experienced Helpline Sessional at Broken Rainbow UK, please??E-mail??a completed Application Form